THE NEW RAM-e-CARD
FREQUENTLY ASKED QUESTIONS

 

General Terms ~

The Ram E Card is your official student/faculty/staff West Chester University identification card and your campus declining balance card.  The Ram E Card is the property of West Chester University and is issued by Student Services, Inc. 

The Ram E Card is subject to all relevant West Chester University rules and regulations.  Misuse of the Ram E Card may be referred to the Office of Judicial Affairs.

By initiating deposits and transactions with your Ram E Card account you are agreeing to the terms and conditions of this disclosure statement as set forth.

1. Only the person pictured on the Ram E Card is authorized to use the Card (non-transferable)

2. The Ram E Card must be presented upon request at the time of use to obtain services or to establish official University status

3. Participating vendors may require additional identification to ensure that the person using the Ram E Card is the actual owner of the card

4. The Ram E Card is non-interest bearing

5. 
   There are no cash withdrawals from an active Ram E Card account

6. 
   The Ram E Card holder is responsible for monitoring her/his own account

7. Ram E Card holders may, at any time, request a statement of transactions from the Ram E Card office

8. WCU/SSI reserves the right to change the account terms and conditions at any time.  Future changes will apply to all cards in circulation and use at that time and will supercede the terms and conditions in effect at the time the card was issued.  If a change reduces, limits or restricts the account holders' rights under the terms and conditions, WCU/SSI will give at least twenty-one (21) days notice by general circulation.  However, if immediate change is necessary for security reasons, WCU/SSI may first make the change and then notify the account holder. 

Only the latest card printed is valid.  Student Services, Inc. and West Chester
University are not liable for any changes made to your Ram E Card account after it is lost or stolen. 

1. Ram E Card Account 
   
   Your Ram E Card account is accessed through your photo ID card.  There are three (3) types of "stored value" funds:

   
   Ram Flex:  for use at all on-campus dining locations

   • Meal Plan Flex requirement, $100 per semester

   • 
     Additional deposit minimum $25

   • Balances carry forward annually from Fall Semester to Spring Semester (no summer flex available)

   Ram Bucks: for use at the SSI Bookstore, Laundry, Vending, Sykes Copy Center, Health Center, various on-campus copiers, Sykes Fitness Center, campus-wide print management, library services, all on-campus dining locations as well as participating off-campus restaurants and retailers

   • Requirement - none

   • Deposit minimum $20

   • Balances carry forward as long as enrolled or employed at WCU

   
   Ram Books:  for use at the on-campus SSI Bookstore

   • WCU Financial Aid Book Voucher only

   • Balances refunded per semester

2. Deposit Options 

   1.Ram E Card Office

   1. Ram E Card office, lower level, Sykes Union

   2. Accepts cash, checks, traveler's checks, money orders, credit card and check cards with deposit form

   3. Deposits will be available within two hours 

   2.By Foot

   1. Cash Management Center, lower level, Sykes Union

      1. Swipe your card

      2. Choose the "stored value" fund type

      3. Insert money - $1, $5, $10, $20
         

   2. Deposits are available immediately

   By Mail

   1. Ram E Card Office, Room 6
      Sykes Union, Rosedale Avenue
      West Chester University
      West Chester, Pennsylvania, 19383

   2. Please make checks payable to: Ram E Card

   
   

   4. By Web (credit card only)

   1. Go to RamECard.com

   2. Login

   3. Choose the "stored value" fund type

   4. Enter credit card information and
      deposit amount

   5. Deposits are usually available within thirty
      minutes
      

3. Refunds 

   1. Cash withdrawals from the Ram E Card accounts are not permitted at any time. Refunds are only granted upon separation from West Chester University.

   2. Refund initiation is subject to a
   $10.00 processing fee

   3. All established procedures must be followed by the Cardholder

   1. Refund requests must be submitted in writing to the Ram E Card Office

   2. 
      Proof of dismissal or separation must accompany the written request

   3. All requests must be received within three (3) months of separation

   4. Refund checks, minus the processing fee, are mailed to the card holders permanent address

   4. Cash refunds will not be issued for returned merchandise purchased with the Ram E Card; accounts will be credited for the amount of the returned merchandise.  Merchandise must be returned to the location where the goods and services were purchased, and the returns are subject to the return policy of that merchant.   
   

4. Inactive Accounts

   1. A Ram E Card account shall be deemed inactive by meeting one of the two (2) following conditions:

   1. Cardholder is no longer actively associated with WCU

   2. No account transactions have occurred for six (6) consecutive months

   2. Inactive accounts with balances of less than $10.00 will be closed with remaining balance forfeited.

   3. Inactive accounts with balances greater than $10.00 are refunded upon written request subject afore mentioned refund conditions. 
   

5. Fees

   1. The following fees will apply to all cardholders:

   1. Initial Card (Undergraduate) - $12.00

   2. Initial Card (Graduate) - $12.00

   3. Initial Card (Staff/Faculty) - $6.00

   4.  Initial Card (Alumni) - $6.00

   5. Replacement (Lost/Stolen) - $15.00

   6. Replacement (Damaged) - $10.00

   7. Change of Photo/Name - $10.00

   8. Withdrawal Processing Fee - $10.00

   9. Bounced checks - $20.00

   
   

   2. Fees subject to change without notice. 
   

6. Account and Error Resolution Procedures 

   1. Transaction errors on receipts from on-campus merchants should first be addressed with that merchant.  If the cardholder is unable to resolve the error with the merchant, the following procedures apply:

   1. Any errors with a transaction on his/her receipt should be reported to the Ram E Card office no later than sixty (60) days after the discrepancies appears.

   2. The cardholder should provide the card office with written notification including his/her name, identification number, transaction description, transaction date, and dollar amount.

   3. The Ram E Card Office will investigate the matter.  The results of the investigation will be made available within ten (10) business days.

   4. The Ram E Card office will correct the errors within 24 hours of determination and the cardholder will be notified.   If no error is found, a written explanation will be provided
      within three (3) business days after the close of the investigation.

   5. In the event that a merchant places a hold or deducts an amount different from the amount of purchase(s), the Ram E Card Office will work with the cardholder and the merchant to address the discrepancy.

   
   

   2. Transaction errors from off-campus merchants TBA
   

7. Lost or Stolen Cards

   1. Notice of lost or stolen cards or of unauthorized use of the card should be reported immediately to the Ram E Card office, 6 Sykes Union, 610-436 -----  during regular business hours Monday -
   Thursday, 8:30 a.m. - 5 p.m., Friday 8:30 a.m. - 4 p.m., summer hours 10 a.m. - 3 p.m.  Lost or stolen cards can soon be reported on-line at www.RamECard.com, 24 hours a day.  Hours subject to change without notice.

   2. When a card is lost or stolen, the related account balance cannot be protected until the card is reported missing to the Ram E Card Office.  Only the account balance at the time the card is reported lost/stolen and card is invalidated can the card be protected.
   

8. Documentation of Transactions

   1. Receipts will be provided for all
   purchases or deposits made at cashier attended terminals in the SSI bookstore and Ram E Card Office at the time of the transaction, and for all deposits made at Cash Management Centers.

   2. The account holder will not receive monthly statements, but may direct any questions or concerns about his/her transaction history or account balance to the Ram E Card Office.
   

9. Disclosure of Account Information 

   1. Information regarding the cardholder's account(s) will not be provided to third parties unless required by applicable laws, in compliance with court orders, or with the written
   permission of the cardholder.

   2. WCU/SSI will comply with all applicable laws and University policies regarding the use of personally identifiable information or stored digital images.
   

10. Account Termination 

    1. The WCU/SSI may terminate the cardholder's right to use the card for purchases.

    2. Appeal process TBA